Platform Capabilities

Park Ops Manager

A modern, mobile-responsive park operations platform with mapping, A.R.T. field reporting, incidents, work orders, asset tracking, comparison reporting, PDF reports and data-quality tools.

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Configurable park hierarchy. Use the same proven relational structure with park-specific labels. A site record can represent a Park, related records can represent Structures & Facilities, and assets, partners, contacts, incidents and work orders remain connected to their locations.
Park Ops Manager interface showing left-side navigation and a location-based workspace.
Park Operations at a Glance

A dashboard built around the work happening across parks, facilities, assets and field teams.

See open incidents, recent activity, work-order aging, asset and maintenance information, missing data and key park operations metrics from one central view.

Operations PulseImmediate visibility into open, resolved, new and missing-information indicators.
Recent ActivitySee the latest reported activity and status without digging through multiple screens.
Work-Order AgingQuickly identify outstanding items and how long they have remained open.
Fast NavigationJump directly into parks, structures and facilities, organizations, contacts, email, reports, and tools.
The new Park Ops Manager dashboard showing park pulse, recent activity, report status, work-order aging, maintenance record collection, and section shortcuts.
Interactive park, facility & asset mapping

See your parks, structures, facilities, assets and incidents geographically.

Use boundary overlays to show the geographic footprint of each park or service area. Map parks, structures, facilities and assets, then select a location to open its connected record.

  • Visual park boundaries
  • Park and structure/facility map locations
  • Direct access from a map location to its record
  • A clearer geographic picture of park operations data
Park boundary map with a selected property marker.
Park boundary and selected location
Park Ops Manager map showing parks, structures and facilities as map markers.
Parks, structures and facilities
Color-coded incident and activity pinpoints mapped inside a park boundary.
Color-coded incident and activity pinpoint tracking
Incident pinpoint tracking

See exactly where activity is happening.

Map incident and activity reports with color-coded pins so your team can see where different types of work, service requests, outreach, cleanups, and incidents are occurring throughout the park system.

Geographic reporting adds context that a list alone cannot provide - making concentrations, repeat locations, and park-wide patterns easier to recognize.

Custom visual reporting

Make maps and reports easier to read at a glance.

Customize colors for activity and incident types as well as park asset types. The same visual language can carry through maps and graphical reporting.

Park Ops Manager tool for customizing incident and activity type colors.
Activity / incident type colors
Park Ops Manager tool for customizing park asset map pinpoint colors.
Public asset map colors
Advanced park activity tracking

One operational view of field and park activity.

The Advanced Tracking and Report (A.R.T. app) brings together total tickets, completed work, in-progress items, unassigned activity, quick-tap counts, incident reports, persons of interest, work orders, and recent activity.

Teams can move from the high-level picture to the individual reports behind the numbers without losing context.

Park Ops Manager Advanced Tracking dashboard with ticket totals, completion status, quick taps, and work orders.
Advanced Tracking and Report (A.R.T. app)
A park record in Park Ops Manager displaying its associated work order and status.
Work orders connected directly to parks and structures/facilities
Work orders

Turn reported issues into trackable work.

Create, assign, monitor and report on work orders while keeping each task connected to the park, structure, facility or asset where the work belongs.

  • Work-order assignment and status tracking
  • Park-linked work orders
  • Structure/facility work-order assignment
  • Clear visibility into open, assigned, and completed work
Comparison reporting

Compare inspection, maintenance, incident and work-order activity across time periods.

View park activity as pie or bar charts, choose reporting periods, and compare a current period against a previous period or prior year.

Park Ops Manager report dashboard with totals and a pie chart of activity types.
Pie or bar chart reporting with report status and activity details
Side-by-side current-period and comparison-period pie charts in Park Ops Manager.
Current period compared with a prior period
Professional PDF reports

Turn park operations data into presentation-ready reports for leadership, boards, municipalities and internal teams.

Generate PDF reports that combine charts, maps, activity details, locations, status and assignment information for leadership, boards, municipalities and internal operations reporting.

Data quality

Find missing information before you need it.

The Missing Info tool identifies incomplete records across Parks, Structures, Organizations, and Contacts, then highlights missing fields so your team can see exactly where attention is needed.

Use it to identify incomplete park, facility, organization and contact records before missing information disrupts operational follow-up.

Park Ops Manager Missing Info tool highlighting incomplete park, facility or contact fields.
Missing information across Parks, Structures, Organizations, and Contacts
Park Ops Manager bounced email cleanup tool showing bounce reason, linked record, and correction actions.
Bounced email cleanup and correction workflow
Cleaner email data

Identify bounced email addresses and clean them up.

See which addresses bounced, why delivery failed, the associated park, facility or contact when available, and when the bounce occurred. Edit the linked record and mark the issue fixed once it has been corrected.

The result is cleaner contact data and a clearer process for maintaining usable communication records.

Integrated email

Park communications stay connected to your operations records.

The redesigned Email area gives your team one place to compose group emails, manage recipient lists, review sent emails, and manage email signatures - using the park stakeholder information already inside Park Ops Manager. Additionally, view email campaign statistics right inside Park Ops Manager.

Redesigned Park Ops Manager Email area with Compose, Sent Emails, Email Lists, and Signature.
Park Ops Manager email campaign statistics.
Compose, Sent Emails, Email Lists, Signature and Email Campaign Statistics
Park Ops Manager

One modern platform. A clearer picture of your park operations.

Understand your parks, manage connected records, coordinate work, track field activity and communicate results from one location-aware operations platform.